MONITOREO Y EVALUACIÓN DE SISTEMAS DE REGISTROS ELECTRÓNICOS DE SALUD EN HOSPITALES PÚBLICOS Y PRIVADOS EN EL ÁREA DE ETHEKWINI, KWAZULU NATAL
DOI:
https://doi.org/10.47820/jht.v2i4.45Palabras clave:
Monitoreo, Evaluación, Gestión del cambio, HCE, hospital público, hospital privadoResumen
El seguimiento y la evaluación del sistema de historiales médicos electrónicos es uno de los aspectos más esenciales de la evaluación del impacto de la utilización de la tecnología en el sector sanitario. El estudio examinó cómo los hospitales monitorearon y evaluaron la implementación y operación de sistemas EHR en KwaZulu Natal, Sudáfrica. Según la Estrategia Digital Nacional para Sudáfrica (2019-2024:26), no existe un proceso definido que detalle el plan de monitoreo y evaluación en salud pública y privada; El seguimiento y la evaluación aún se están desarrollando, concentrándose en las acciones necesarias para cumplir con los hitos estratégicos de intervención. El estudio adoptó el Leading Change Model (LCM) en integración con el Technology Acceptance Model (TAM). Los modelos fueron adoptados en el estudio para evaluar el monitoreo y la evaluación en la implementación y operación de sistemas de registros electrónicos de salud en los hospitales públicos y privados en el área de eThekwini. El estudio utilizó tanto la encuesta transversal como los diseños cualitativos de estudios de casos para comparar el monitoreo y la evaluación de la implementación de sistemas de registros electrónicos de salud en hospitales públicos y privados. La población para este estudio consiste en tres grupos, o estratos. El primer grupo consiste en personal de administración de registros, administradores de pacientes y empleados de archivo o sala que se ocupan principalmente de la administración del hospital.
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